Privacy Policy

Last updated: June 15, 2026

Welcome to Fortunica Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fortunica.com.au and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: username, password, payment details, transaction history, and account preferences.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services;
Manage your account and verify your identity;
Process your transactions and send related information, including confirmations and invoices;
Communicate with you, including responding to your inquiries and sending you important updates;
Send you marketing and promotional materials, where you have consented to receive them;
Comply with legal obligations, including anti-money laundering and responsible gambling requirements;
Improve our website, products, and services;
Detect, prevent, and address technical issues and fraud.

3. Legal Basis for Processing Your Data

Under the Australian Privacy Principles and applicable laws, we process your personal data based on:

Your consent;
Performance of a contract with you;
Compliance with legal obligations;
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who perform services on our behalf, such as payment processors, identity verification services, and customer support;
Regulatory authorities, law enforcement, or other government agencies as required by law or to protect our rights;
Affiliated companies within our corporate group;
Other third parties with your consent or at your direction.

All third parties with whom we share your information are required to protect your data and use it only for the purposes we have authorized.

5. International Data Transfers

Your information may be transferred to, and processed in, countries outside Australia, including countries that may not have the same data protection laws as Australia. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the right to:

Access and obtain a copy of your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, subject to legal and contractual restrictions;
Object to or restrict processing of your data;
Withdraw consent at any time where processing is based on consent;
Request data portability;
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertising. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fortunica Casino Privacy Team
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia

Thank you for trusting Fortunica Casino with your personal information.