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Responsible Gambling at Fortunica Casino

At Fortunica Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Fortunica Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and the National Consumer Protection Framework (NCPF) for online wagering, which came into full effect and continues to be enforced as of June 2026. We take our duty of care seriously and actively work to prevent problem gambling and protect vulnerable individuals, including minors.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Chase losses by continuing to gamble to win back money
  • Feel anxious, irritable, or restless when not gambling
  • Neglect work, family, or personal responsibilities due to gambling
  • Borrow money or sell possessions to fund gambling
  • Lie to friends or family about how much you gamble
  • Use gambling as a way to cope with stress, depression, or anxiety
  • Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you, we strongly encourage you to use the tools available on this page and seek professional support.

Responsible Gambling Tools at Fortunica Casino

We provide a range of tools to help you manage your gambling activity. These tools are available directly through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a cooling-off period of up to 7 days when increased, in line with responsible gambling best practices.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

You can set a maximum duration for each gaming session. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that display how long you have been playing and how much you have spent or won during your current session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Fortunica Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will cease, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusion, which cannot be reversed).

To activate self-exclusion, please contact our Responsible Gambling team directly:

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online. Once registered, all participating operators — including Fortunica Casino — are legally required to close your account and prevent you from opening a new one.

Register with BetStop: www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).

Protecting Minors

Fortunica Casino strictly prohibits gambling by anyone under the age of 18. We conduct identity verification checks on all accounts to confirm age and identity before any deposits or withdrawals are processed. If we have reason to believe an account is being used by a minor, we will immediately suspend the account and conduct a full investigation.

If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential support is available. We encourage all players to reach out to the following organisations:

Gambling Help Online

Free, confidential support available 24 hours a day, 7 days a week for people affected by gambling problems.

Lifeline Australia

Crisis support and suicide prevention services available around the clock.

Beyond Blue

Support for anxiety, depression, and mental health issues that may be connected to or worsened by problem gambling.

MensLine Australia

Telephone and online support for men experiencing emotional difficulties, including gambling-related stress.

Financial Counselling Australia

Free financial counselling for Australians experiencing financial hardship, including gambling-related debt.

Tips for Gambling Responsibly

  • Set a strict budget before you start playing and never exceed it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and set time limits for each session
  • Never chase your losses
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to assist you with any concerns, account restrictions, or self-exclusion requests. Please do not hesitate to reach out:

All responsible gambling requests are treated with the utmost confidentiality and are processed as a priority.

This page was last updated in June 2026. Fortunica Casino is committed to reviewing and updating its responsible gambling policies regularly to reflect current Australian regulations and best practices.

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